How can we help?
Have questions about your outdoor essentials, orders, shipping, product details, or returns? Our Kaventoore™ customer support team is here to assist with Outdoor Lights, Picnic Gear, Camping Gear, and every step of your shopping experience.
service@kaventoore.com
1–2 Business Days
Questions About
Your Order
For existing orders, please include your order number and the email address used during checkout. This allows our support team to quickly locate your purchase information and provide assistance.
Problems With
Your Order
If your item arrives damaged, defective, incorrect, or different from the product description, please contact us promptly.
Please include:
- Your order number
- A clear description of the issue
- Relevant photos when necessary
- Shipping packaging details if applicable
Our team will review your request and provide appropriate assistance.
Before Returning
An Item
Please contact our customer support team before sending any merchandise back.
Once your return request is reviewed and approved, we will provide the appropriate return instructions.
Customer Care
Our support team is available to assist with product questions, order updates, shipping information, returns, and general inquiries.