Eligible products may be returned within 30 calendar days after confirmed delivery. To begin a return request, please contact our customer support team before the return period expires. Return approval is subject to the conditions listed in this policy.

Before sending any item back, please contact: service@kaventoore.com Please provide:

• Your order number
• The product name and reason for return
• Photos or videos when applicable
• Images of packaging for damaged items

Our customer support team will review your request and provide return instructions if approved.

Except for confirmed product issues, eligible returns should generally be:

• Unused and in original condition
• Complete with included accessories
• Returned with original packaging when possible
• Suitable for inspection and resale
• Accompanied by proof of purchase

Opening packaging does not automatically make a product ineligible when the item remains complete and undamaged.

Kaventoore™ creates premium outdoor living products including outdoor lights, picnic essentials, and camping gear designed for different environments and lifestyles. Due to materials, craftsmanship, lighting components, fabric textures, and natural variations, slight differences may occur between individual products. If a product has a confirmed manufacturing issue or arrives damaged, please contact our customer support team for assistance.

Do not send products to our registered business address without approval. After your return request has been reviewed and approved, our customer service team will provide the correct return instructions and destination. Unauthorized returns may experience delays or may not be processed.

Certain items may not qualify for return when they are:

• Customized or personalized products
• Products damaged after delivery due to improper use
• Items marked as final sale before purchase
• Products missing essential components or accessories

These limitations do not affect consumer rights provided under applicable laws.

Please inspect your order after delivery. If your item arrives damaged, defective, incomplete, or different from your order, please contact us within 7 calendar days after delivery. Please provide:

• Order number
• Description of the issue
• Clear photos or videos
• Packaging condition if relevant

After review and confirmation, we will provide an appropriate solution including replacement, reshipment, refund, or other available options.

For preference-based returns caused by personal choice, style preference, or change of mind, customers are generally responsible for return shipping costs. For confirmed issues caused by our error, Kaventoore™ will review the situation and provide an appropriate solution. No restocking fee is charged for approved returns.

Customers should use a reliable shipping service and keep tracking information until the return process is completed. Kaventoore™ cannot guarantee receipt of unauthorized returns or packages sent without approved instructions.

After an approved return arrives and is inspected, eligible refunds will be processed. Refunds are normally issued within: 5–10 business days after approval. Your bank or payment provider may require additional processing time before funds appear in your account.

Approved refunds will be issued to the original payment method used during checkout. If the original payment method is unavailable, customer support will assist with an alternative solution where permitted.

Product exchanges depend on current inventory availability. If a direct exchange is unavailable, customers may be asked to complete an approved return and place a new order.

Cancellation requests should be submitted as soon as possible after placing an order. We will make reasonable efforts to cancel orders before fulfillment begins. Once an order has entered processing, packaging, or shipment preparation, cancellation may no longer be possible.

This Return & Refund Policy explains our standard procedures and does not limit any consumer rights that cannot legally be excluded.